We offer standard shipping and express shipping options. Standard shipping typically takes 7-14 business days, while express shipping delivers within 3-5 business days.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package's delivery status on our website.

We offer a 30-day return policy for unused and unopened items. Please refer to our Returns and Refunds page for detailed instructions on initiating a return.

Our head office is located in Ontario, Canada

Our products are manufactured in China & Taiwan

You can reach our customer support team via email at support@yequipe.com. Our support hours are Monday to Friday, 9 AM to 6 PM (EST).

Yes, we are committed to sustainability. We have environmentally-friendly materials that are recyclable.

We accept credit & debit cards (Visa, Mastercard, American Express) for online purchases.

Yes, we offer volume discounts for bulk orders. Please contact our sales team at sales@yequipe.com for more information.

Yes, we ship our products worldwide. International shipping rates and delivery times may vary. We also sell via Amazon, you can purchase through them if you have Amazon prime account.

To reset your password, go to the login page and click on the "Forgot Password" link. Follow the instructions sent to your registered email address to reset your password.

Yes, all our products come with a one year manufacturer's warranty against defects. For warranty claims, please contact our customer support team.

We process orders quickly, but if you need to make changes, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Yes, we offer free standard shipping on orders over $200 within Canada.

Yes, you can track your package using the tracking number provided in the shipping confirmation email, even if you don't have an account.

We strive to respond to all customer inquiries within 24 hours during business days.

You can sign up for our newsletter by entering your email address in the "Subscribe" box at the bottom of our website's homepage.

Yes, our products are covered by an international warranty. Please contact our customer support team for assistance with international warranty claims.

No, we don’t offer exchanges for different colors or sizes. Please refer to our Returns and Exchanges policy for detailed instructions.

No, we are a cruelty-free company. Our products are not tested on animals.

Yes, we have a loyalty program that rewards frequent customers with exclusive offers and more. You can sign up for the program on our website.

To unsubscribe from our mailing list, click the "Unsubscribe" link at the bottom of any marketing email you receive from us.

Yes, you can find our sizing chart on the product page under the "Size Guide" section.

Unfortunately, personalized or custom-made items cannot be returned unless they are defective or damaged upon receipt.

We accept payment in US dollars (USD) for all international orders.